“Many people have become confused about the service we are offering,” said Sally Billingsworth, a service manager at Royal Mail's Old Street headquarters in London. “We wanted to ensure customers that the service is back to the standards they expect.”
The open letter, signed by the Chief Executive, Adam Crozier, is aimed at ensuring to customers that they can expect to receive the quality of service that has been available since he took charge in 2003, the text of which is reproduced below:
There may be some confusion now that our staff have returned to work following the recent strike:
- Unlike the Victorians you will not be able to get your post before you leave for work
- Unlike 30 years ago you will not be able to post a standard A4 envelope without queuing in a post office.
So, back to business as usual!